Jira Software for Non-Technical Teams

Jira is widely known as a tool for tracking IT projects. However with the active spreading of Agile methods across all other fields it is possible to track and manage non-IT projects using Jira too. Our Jira for Non-Technical Teams is designed to help anyone from non-IT teams in the use of Jira to track and manage any project.

Jira Software

Our Jira training course is designed to help software development teams manage different projects and track issues. During the training course you will learn how to get up and running with the cloud edition of this powerful software. You will learn to use Jira to manage your own daily tasks, and help your organization plan their strategic initiatives. You will learn how to navigate Jira, work with projects and issues, change user preferences, create filters, dashboards, and boards.

Agile Mindset

Agile refers to a mindset that is based on a set of values and principles. Those values and principles build the key mindset that helps navigate unknown constraints and, at the same time, be productive and efficient. Our training is designed to help understand the foundational pillars of Agile thinking and the driving principles behind Agile approaches.

Scrum

Our Scrum training provides a full dive deep into the most popular Agile framework.

You will learn the foundational concepts, values, and elements that define the Scrum framework, and how it helps you to build complex adaptive products.

Lean/Kanban

Our Lean/Kanban training is designed to help you understand the philosophy behind Lean Thinking. It also provides advice on how to improve the workflow and visualize the work while eliminating waste.

Feedback

How and Why We React to Feedback the Way We Do

Companies always look to offer feedback. They train people how to be an effective feedback provider, and promote giving feedback and package it as a gift. But what people often miss is the fact that any feedback-related conversation has two sides – the giver and the receiver. This module helps feedback receivers understand their reactions to feedback, their emotions, triggers, and to become more effective receivers. This makes it easier to give feedback, increases the value of meetings, and helps the receiver to improve.

Crucial Conversations

How to Talk About Hard Things Without Making It Harder

At times, hard conversations are inevitable. Sometimes there is a need to talk about difficult issues. Being prepared for such conversations can help change the course of events, and turn hard conversations into life-changing positive experiences for both sides. This module teaches how to navigate crucial conversations, make them less stressful, and reduce the risk of negative outcomes.

5 Pillars of a Successful Team

How to Create a Thriving Environment for a Team

This module explores the five most important values any team needs to create a thriving environment – Trust, Safety, Respect, Fairness, and Purpose. The module explores each of them, explains how they affect the work environment and productivity, helps the team identify the flows in their system, and suggests strategies on how to strengthen each component.

Moving Motivators

Chemistry Behind Motivation

There are more than 450 theories on motivation. All of them are somehow tested, all of them are valid for one or another situation. But the most important thing to understand is that people are different, and the things that motivate one person, may not be of value for another. Also, someone may be motivated by one thing in one situation, and in another situation, by something completely different. When we try to motivate our team members, we sometimes focus on one thing we know about that person. This module explores different motivators, and gives a framework for managers to understand specific motivators, and how they can affect specific people in specific situations.

Communication

If I Know Something, How Come Other Don’s Know that? It Is So Obvious

Dig deeper into conflicts and you will find that the majority of them arise from miscommunication. At times, when we know something, we assume everyone knows it too. At times, we feel that things are very straightforward, and everyone should understand them by default. When it comes to Manager/Team Member communication, sometimes Managers think that the Team Member should know something by default, or should use simple logic to understand it. The communication is not about you. The communication is about the person on the other side of the conversation. This module helps us to see our blind spots in communication, and provides exercises to improve our communication flow.

Leadership Through Emotional Intelligence

Emotional intelligence, mindfulness, and compassion are proven to help a person reverse the damage of chronic workplace stress and build great leadership relationships. This session is designed for leaders to help them understand their emotions when they arise, and understand the emotions people may experience because of their interaction. It helps focus on Positive and Negative Emotional Attractors to create desired and sustained change at many levels.

Coaching Skills for Managers

Today, the role of the Manager has shifted from being the person in charge of the “command & control” to the person who brings the best out of their people and creates peak performance. This session is designed to shift leadership practices from the old model to a more inclusive and participative style. It teaches Managers the key skills of coaching, so that they can help their team solve tough problems, set goals, and learn on the job.

I am a Customer Support Agent and I LOVE IT

To be effective in Customer Service, and to be able to handle one of the most challenging professions, one should really love their role. It is not always possible to do what you love, but you should always strive to love what you do. It is not possible to serve only calm and enquiring customers, you will also have to deal with ones who are furious, disappointed, or sad. This session helps understand the real purpose of Customer Service Agents, and inject the joy of turning an angry customer to a returning, happy one.

Stress Management through Task Management

Stress is something that walks alongside us in our lives. It is pretty difficult to imagine a person alive today with no stress. Is stress such a bad thing? Should we get rid of it as soon as we can? Actually, it's not always a bad thing. We need small stresses in our lives to thrive. However, lasting stress can have a detrimental effect on our lives and our health, and in today's busy workplace, it is easy to become continually stressed. This module is designed to use effective task management as a tool to reduce everyday stresses.

Product Design

The Product Design training course provides education of designing a product from the raw to the finished stage by using different processes.

Product Strategy

Every company that sees technology as a competitive differentiator needs a Product Strategy. And every person who touches a product inside of an organization directly contributes to its success or failure. In this program, you learn a cradle-to-grave approach for managing and optimizing the life of a product or service. You will be equipped to think like the CEO of your product or service, in a flexible, online format. Throughout the program's eight weeks, you will have the opportunity to engage in interactive, thoughtful discussions with Kellogg Professor and subject matter expert, Mohan Sawhney and your peers.

Custom-made trainings

This section has shown you some of our available training. However, you should consider this as just a preview. Once Training Needs Assessments have been conducted, and we better understand your pressing needs, we may design a range of bespoke training modules specifically for your needs.